Q1. Where are you located?
We live in Reno, NV and run our in store collections from here. We have 16 employees on fulfillment and customer service, and a few working remotely from the east coast. We are all boss babe environmentalists and we hope you can get that from our blog posts!
Q2. Can we find you in store?
Yes! We have a presence in Reno NV and South Lake Tahoe CA.
Q3. I forget the first time buyer discount code?
Please use code 'wildtribe' at checkout. The box for discounts is located on the payment page.
Q4. I can't find the product I am looking for.
It is possible it is out of stock. Try using the 'search' feature and entering the product name.
Q5. The discount did not apply for my bundle of shirts?
The quantity break discount only applies within the variant, not across variant designs. Also note this cannot be combined with additional discount codes.
Q6. How do the orders ship?
The orders ship via USPS, according to the customer selection. Our most popular selection is the 'local tribe' collective which offers the fastest shipping!
Q3. I only received one of my items, will the rest ship separately?
Because we are a retailer of so many rad brands, please expect multiple packages for compound orders.
Q7. How can we contact you?
Our email is firstname.lastname@example.org - we answer every email in the order it was received and value all feedback!
Q8. How do I find the return and shipping policies?
Both policies are linked to the header/footer menu, and can also find in the drop down or under 'search.'
Q9. How do I know if I purchased from the local items collection?
To access the local product collection, click the menu drop down for “LOCAL VENDOR COLLECTION.”
Q10. How long until I receive fulfillment emails?
Please allow 5-7 days for the fulfillment email; shipping to follow separately.
Q11. How do I know where my item ships from?
It may be tough to identify because we use a dropshipping company but you can always reach out and ask via email. Our local vendor selection does list maker/designer/manufacturer Name but we do have over 45 suppliers.