Q1. Who are the babes behind Grow WiLd?
Some of us live in Reno, NV and run our global ecommerce from here as well as our small in store collection. We have >15 employees on fulfillment and customer service, and a few working remotely from the east coast. We are all boss babe environmentalists and we hope you can get that from our blog posts!
Q2. I forgot the first time buyer discount code?
Please use code 'wildtribe' at checkout. The box for discount code inputs is located on the payment page, please email us if you cannot find it. DO NOT put the order through unless you have successfully located the box as we cannot change this after the fact nor provide a refund for missed discount code in any way.
Q3. I can't find the product I am looking for.
It is possible it is out of stock. Try using the 'search' feature and entering the product name.
Q4. The discount did not apply for my bundle of shirts?
The quantity break discount only applies within the variant, not across variant designs. Also note this cannot be combined with additional discount codes. Our website ensures you only receive the larger discounts if 2 contrasting codes are applied.
Q5. How do the orders ship?
The orders ship via USPS, according to the customer selection. Our most popular selection is the 'local tribe' collective which offers the fastest shipping!
Q6. I only received one of my items, will the rest ship separately?
Because we are a retailer of so many rad brands, please expect multiple packages for compound orders.
Q7. How can we contact you?
Our email is firstname.lastname@example.org - we answer every email in the order it was received and value all feedback!
Q8. How do I find the return and shipping policies?
Both policies are linked to the header/footer menu, and can also find in the drop down or under 'search.' Also a helpful blog post explaining the framework can be found here: https://growwildnco.com/blogs/news/why-we-implemented-no-returns but please e-mail email@example.com for case by case!
Q9. How do I know if I purchased from the local items collection?
To access the local product collection, click the menu drop down for “LOCAL VENDOR COLLECTION.”
Q10. How long until I receive fulfillment emails?
Please allow 5-7 days for the fulfillment email; shipping notification to follow separately and cycle time is 4-5 weeks.
Q11. How do I know where my item ships from?
It may be tough to identify because we use a global drop-shipping company but you can always reach out and ask via email. Our local vendor selection does list maker/designer/manufacturer Name but we do have over 45 suppliers.
Q12. How can I get the most expedited shipping?
To get the most expedited shipping, shop our Grow Wild Tribe collection:
Please leave the 5-7 day window for order fulfillment in addition to the shipping.
Q13. Will the colors be the exact same as the pictures?
Please realize that the pictures we have are artistically photographed through our editing process - factors such as lighting and technique can influence. Keep this in mind but be advised we do NOT use photoshop on pictures.
Q14. Does screen print sometimes create an odor for T-shirts and Sweatshirts?
That odor you may smell on your new tee is a by-product of the custom printing method used to print the design. But, don't fret! The odor from printing is just a temporary addition. Now that your tee is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a WASH CYCLE.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. It's from a fixation agent applied during the printing process and it's not permanent. The solution is simply to WASH THE GARMNT! Neither the residue nor the smell is permanent and both should go away after one wash.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
This is indicative of a lean and waste free, sustainable supply chain, meaning we print on demand and do not overstock which negatively impacts the environment.
Due to the nature of screen printing, our shirts are HANG DRY ONLY, DO NOT PUT IN THE DRYER.
Q15. When does my credit card get charged?
This depends on the payment provider the customer selects. Most credit card and processing API's collect the total cost up front to let us "the seller" know that it is OK to fulfill. This is independent of the customer's shipping selection and also does not save on our site.
Q16. Can you fix a discount code after an order has been placed?
Unfortunately, we do not have the ability to modify a discount code after an order is placed. We are charged a 'refund' fee (flat rate) by our website host to do so, regardless of discount amount needed.
We try to be transparent about this, so if customer needs a $5 refund for a discount, we actually lose $15 to the credit card company and $5 for the customer, after the 15% of the total has already been donated to Keep Tahoe Blue! So we lose major money on this, and after so many fee reversals the credit card companies can cut ties witch us, which has serious consequences. So we do not make exceptions.
Q17. What if I gave the wrong address and we are moving?
No problem! We ship via USPS and when you move you do have to fill out their Address Forwarding information anyways, so this will be captured and our packages will be automatically rerouted so long as the customer takes that action.
Q18. Where are the shirt materials manufactured?
We offer several selections to help meet each customer's budget - including organic sourced in the US (including the R-PET recycled water bottle sustaining fabrics) so we can offer a wide range of selections.