Christmas Orders Q&A
If 2020 has taught us anything, it is patience. For the last 10 months COVID has caused significant delays with our shipping partner USPS - we urge you to review their website for the majority of Christmas shipping cutoffs but have added additional guidance and precaution to our internal policy below.
Due to COVID + Elections + Blizzards in Tahoe, our Nevada shipping has been seriously impacted since November - please keep in mind we unfortunately do not have control nor liability for the shipping once tracking is turned over.
Q1: When was the last day for guaranteed Christmas deliveries internationally?
We stopped guaranteeing delivery for international shipments just before Black Friday (November) as USPS cut off is 4 weeks prior to December 15th.
Q2: Will I receive a US local vendor item in time for Christmas?
Our cutoff for local vendor guaranteed delivery was Black Friday in November. It is still possible we just do not back any order placed afterwards. Please respond to us via your order confirmation or tracking email to see your delivery date. Grow.firstname.lastname@example.org
Q3: USPS shows package delivered, but I do not have my package.
There is a lot of mixup and theft surrounding packages this time of the year through delivery carriers. Please file a claim with your local post office for this as they fully ensure their deliveries to residential addresses.
Q4: Can I cancel my order or get a refund if I missed the policy cutoff?
Unfortunately, we do not offer cancellations nor refunds (or size exchanges!) per our legal terms and conditions, please refer to our policy HERE.
Q5: What is the normal shipping time?
For order processing + fulfillment + shipping please refer to the selection the customer made HERE.
Q6: What if USPS is delayed in updating tracking on their website?
USPS has not updated tracking steps for a large % of labels produced after November per their website. This is due to holiday and weather delays according to post master message we received. We have no control over this process.